Software bugs and misprinted cakes

So apparently the bakeries at Wegmans - which, as any upstate New Yorker knows, is the finest purveyor of groceries the land over - employ software to handle automatic cake decoration. Customers can email requests for cakes and provide the desired text to decorate it with. Unfortunately, the software cannot handle Microsoft's nonstandard HTML extensions, so that when someone tried decorating with an Italian greeting featuring nonstandard characters, this was the result.